Sensory Service
We provide support for people living in Southend-on-Sea with:
- sight loss
- hearing loss
- both (dual sensory loss)
Our aim is to help you:
- live independently
- improve your wellbeing and quality of life
You will have an assessment to see what support you need.
Support for sight loss (visual impairment)
Who can use this service
You can use this service if:
- you have sight loss
- it affects your daily life
You do not need to be registered as sight impaired.
Assessment
If an eye specialist confirms your sight loss:
- you may receive a Certificate of Visual Impairment (CVI)
- we will contact you when we receive it
- you can choose whether to be registered
- we will offer you an assessment
Support available
We can support you with:
- information about local services
- training to help you stay independent
- support at home and when out in the community
Mobility and safety
- using a white cane
- crossing roads
- learning new routes
- shopping
- using public transport
Daily living and communication
- reading and writing
- accessing the right equipment
- improving lighting and home safety
We can also refer you to other services for extra support.
Low vision support
You may get help with magnifiers at:
- the Low Vision Clinic at Southend Hospital
Ask your GP for a referral if needed.
Support for hearing loss
Who can use this service
You can use this service if:
- you have permanent and significant hearing loss
- it affects your daily life
Assessment
You can:
- refer yourself
- ask your GP, audiology service, or social worker to refer you
After referral:
- we will contact you
- offer an assessment
- discuss registration
Support available
We can help with:
- information about services and activities
- referrals to other support organisations
Safety equipment
- alert systems (for example, doorbells or alarms)
- devices to help at home
Communication support
- using a phone
- speaking with others
- watching TV
Support for dual sensory loss
Who can use this service
You may be eligible if you:
- have both sight and hearing loss
- are affected in your daily life (for example, communication or mobility)
You do not need to be registered as sight impaired.
Assessment
If you have difficulties due to combined sight and hearing loss:
- you can be referred to the OT Sensory Team
- you may also be referred to an audiologist for hearing support
Support available
After assessment, support may include:
- information about local services
- specialist equipment
- help with communication
- training in daily living skills
- support to access leisure activities
- referrals to other services
Registration
You can choose to join the dual sensory register.
This helps the Council:
- understand local needs
- plan better services
You do not have to register.
Support is still available if you choose not to.
How to get support
You can request support by:
- using our online portal
- calling: 01702 215008