Skip to main content
Livewell Southend

Do you know a child or family needing early help? Information for Professionals

Early Help Family Support and Youth Offending Service (EHFSYOS)

How can we help?

Early Help Family Support is about providing children and families, regardless of age, with the assistance they require as soon as needs present themselves, to prevent escalation and more intensive support later on.

We can help to raise young people’s aspirations and achievement, ensure they have the opportunities they need for inclusion, facilitate their participation in decision making that affects their lives and strive for excellence in the services we provide for them.

We provide:

 A ‘Single Front Door’ to access Early Help Family Support services.

 A core offer to Schools, Early Year’s Settings and GPs to support them to fulfill their statutory duties with regard to Early Help.

 A traded service to provide additional support to individual Schools and settings, particularly with regard to improving school attendance.

 A specialist whole family support service to meet complex needs.

 An offer of support and guidance to all providers of Early Help services to Children and Young People.


How do I request Early Help for a child or family?

You will need to complete the new Early Help Family Support Assessment (EHFSA). This replaces the old Early Help Assessment (EHA) form which is no longer being used. This should then be emailed to the Early Help Family Support contact point email address:  

We will acknowledge receipt of your Early Help Family Support Assessment within 24 hours.

Next Step:

The Early Help Family Support Duty Manager will assess your request, looking at current and historic issues for ALL family members.

  1. This will results in one of the following outcomes: Alternative help suggested: No other concerns or issues within the family and the presenting issue is better addressed at a universal level.
  2. The family has multiple needs and will be supported through Early Help Family Support team
  3. Immediate safeguarding concerns: i.e. risk of significant harm and neglect. The referral is then discussed with MASH +


The referrer will be notified of the decision within 48 hours:

What Happens Next:

All referrals are considered to offer the most appropriate support to children, young people and their families.

This could take the form of:

Advice and Guidance on community based services

Targeted support to help support a specific need

Multiagency response to help support families where a more intensive approach is helpful


Referring professionals will be informed of the outcome of their referral and if a multiagency response is needed they will be part of the support plan for the family. 


When there are immediate safeguarding concerns:

If a child or family has acute needs, or is in need of protection, send your referral straight to MASH Referrals <>

If you, or someone you know, would like this information in another language or other format such as Braille or on CD: Please contact 01702 534600

Who to contact

Southend City Council
Civic Centre
Victoria Avenue
Southend On Sea
View SS2 6ER on a map Get directions to SS2 6ER

Opening Times

When is it on

Telephones are answered during office hours.

Other Details



This is a FREE service


Referral required
Referral Details

An Early Help Family Support Assessment (EHFSA) can be completed with you and your child by any service or setting that you already have contact with i.e. child's pre-school, nursery, school, children's centre, Health Visitor, GP or you can self-refer

Local Offer

Local Offer Age Bands
0-5 years
6-10 years
11-16 years
SEN Provision Type


Sign in to write a review


This service, organisation or event is listed for your information. With the exception of services offered directly by Southend-on-Sea City Council, inclusion on Livewell Southend does not confer or imply endorsement, approval or recommendation by Southend-on-Sea City Council. The Council can take no responsibility for the quality, reliability or accessibility of the service, organisation or event listed. You should thoroughly check the service or event, and the organisation running it, before deciding to take part or attend.

  •  Last user update: 25 Mar 2021
  •  Last admin update: 26 Apr 2022

If you'd like to view this content in another format please email